status.voxel.net

Voxel dot Net is currently experiencing a planned partial power outage at our LGA2 facility.

As per maintenance notification #700740, Voxel facility engineers are currently replacing a key component in our PDU (Power Distrubution) system which was found to be degraded.

Additional Voxel engineers will be onsite and available during the duration of the maintenance to ensure that customer infrastructure is brought up as quickly as possible, regardless of their management level.

More details will be provided as soon as they are available.

Update: Wed May 21 11:21:55 EDT 2008

The UPS Maintenance at Voxel’s LGA2 Datacenter has been successfully completed ahead of schedule. All customer power has been restored.

If your device is not yet responding, please utilize Voxel’s out-of-band serial console information, which is notated in your
customer portal: https://ubersmith.voxel.net/ under the “Device” section.

If you have any trouble restarting common services or experience any hardware issues, please contact the Voxel support team immediately at +1 212-812-4190 or support@voxel.net.

Voxel dot Net is currently experiencing a network outage at our LGA2 facility.

More details will be provided as soon as they are available.

Update: Fri Aug 3 16:12:39 EDT 2007

Today, at approximately 3:04PM EDT, Voxel dot Net experienced a failure with one
of our core backbone routers at our LGA2 facility. Our onsite and network
engineers began troubleshooting the failure immediately and service was
restored at approximately 3:25PM EDT.

Our network is designed to be fully redundant, and to be tolerant of individual
router failures like this. However, it appears that in this case, even though
the router was not forwarding traffic, it did not fail over as it was designed
or configured to do. At this point, we believe we have the problem narrowed
down to a faulty line card. We will be sending out a more detailed RFO (Reason
for Outage) once we have concluded our initial research and investigationinto
this issue.

We sincerely regret any inconvenience that this issue may have caused you and
your business. Voxel takes the availability of its network very seriously, and
we are working internally and with the vendor in question to be able to
properly understand the failure mode and ensure that such problems do not
reoccur in any way.

If you have any questions or concerns, please do not hesitate to contact us
anytime.

Sincerely,
-Voxel Operations

Earlier this morning, around 11:12 AM EST, Voxel Dot Net experienced an issue with ns.voxel.net, our primary recursive name server.

This issue has since been resolved. If you continue to experience any problems, please contact support.

Users on virtual private server host xen1.lga2.us.voxel.net (aka edward.voxel.net) may have observed downtime earlier this evening.

More information regarding this outage will be available soon. A maintenance window for correction of the issue encountered will be scheduled for later this week.

Power at TELEHOUSE’s 25 Broadway facility has again been interrupted, at about 11:12 AM EST. Customers impacted may have noticed degraded network performance during the outage.

At this time, power has been restored. We are continuing to monitor the situation.

TELEHOUSE’s Broadway Center experienced a full power loss around 9:33 AM EST this morning. This affects Voxel’s transit through that building, as well as equipment hosted at the facility.

Customers located at LGA1 may be experiencing a complete network outage, and customers at other facilities may experience degraded network performance until this issue is resolved.

Updates will be forthcoming.

Update: Fri Dec 29 10:11:44 EST 2006

Power appears to be restored. More information will be provided as it becomes available.

Update: Fri Dec 29 12:48:11 EST 2006

It appears TELEHOUSE is continuing to experience scattered power failures throughout the 25 Broadway facility. These current outages do not appear to be service impacting for Voxel customers, however we are monitoring the situation.

- Voxel Dot Net Support Staff

We are currently experiencing major routing issues at our LGA2 facility in Manhattan. Network engineers are aware of the issue and are currently working to resolve it as soon as possible.

Access to your servers or transit may be intermittent over the next hour as we work to restore service.

Update: Mon Oct 30 15:43:38 EST 2006

Our network engineers are working to resolve the issue. Most clients should be seeing improved connectivity at this time, however there may continue to be intermittent failures as we continue to investigate.

Update: Mon Oct 30 17:32:05 EST 2006

All outstanding network issues are resolved at this time. If you are continuing to experience any problems, please contact us at

support at voxel dot net

We are currently experiencing an issue with vhost1.lga2.us.voxel.net, aka neuromancer-lga.voxel.net. We are working on this problem, and hope to have it resolved shortly.

Voxel Dot Net Support

Voxel Dot Net is currently operating with reduced capacity right now due to a major fiber cut in or around downtown NYC.

We’re hoping this issue will be resolved as soon as possible, and are doing our best to work around it.

More details will be provided as they become available.

Update: Tue Jun 13 09:15:44 EDT

Transit between two of our facilities was interrupted due to a fiber cut in Manhattan. Full operational capacity was restored later in the day by the use of alternate routes, and we were able to migrate back to our standard configuration yesterday morning.

We are currently experiencing a network issue at our LGA1 facility.

Technicians are looking into the issue and we hope to have the problem resolved as soon as possible.

Update: Thu Jun 8 14:40:27 EDT

This issue should be resolved; should you experience any further issues please email:

support at voxel dot net